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Open pp123 with Legal clarity

pp123 Legal explains how account access, payment records and policy requests work before you enter the lobby.

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LEGAL HELP ROUTES

Choose a clear policy contact path

A direct support route helps you resolve Legal questions without guessing which team to contact. We keep account access, payment records and policy requests close to the same support path, so you can include the relevant account detail and receive a focused response. If you are in Surabaya or another Indonesian location, use the same online account route; access depends on local law. Do not send passwords or wallet PINs when asking for help.

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Account policy request

Use the account support path when you need to ask about eligibility, phone verification or a rule connected to your registration. Include your account contact detail and the subject of your request, but never include your password, wallet PIN or full security code.

Payment record question

For a DANA, OVO, GoPay, QRIS, virtual account or bank transfer question, attach the payment reference and date shown in your receipt. We can then match the record to your account without asking you to share private wallet credentials.

Policy change request

If a personal detail is wrong or you want to ask how a policy applies to your account, send the request through support after signing in. We use the account contact detail to confirm that the request comes from you.

ACCOUNT DATA PRACTICES

Protect your Legal account record

Legal handling is also about the way we protect and maintain the record attached to your account.

Data handling

We use registration details and account activity to provide access, match payment references and respond to policy requests. When you contact us, share only the detail needed for the question so the request can be checked against the correct account record.

Cookie choices

Cookies can keep your session and selected account path working across a device. You can manage cookie settings in your browser, although changing them may affect sign-in continuity or the way policy pages load during an account visit.

Account security

Phone verification is part of the access path before you use the account. Keep your phone number current, choose a private password and avoid sharing sign-in codes. We will not ask for a wallet PIN as proof of account ownership.

Record retention

We retain account and payment records for the period needed to operate the account, answer policy questions and meet applicable legal obligations. If you ask about a record, we first confirm the account detail connected with that request.

Correction request

If your name, phone detail or another account field needs correction, send a request through signed-in support. State the field that needs changing and explain the correction; we may ask for a verification step before updating the record.

Access eligibility

We apply access wording based on the location and circumstances connected with your account. Eligibility depends on local law. If access is not permitted in your situation, do not attempt to bypass the restriction with another location or another person’s account.

Check Legal answers before joining

These Legal answers cover the questions you may have before creating a pp123 account in Indonesia. They explain access wording, data requests, payment records, security steps and the contact route we use for account-specific matters. Read the relevant answer first, then send a signed-in request when your situation needs a direct response.

Access depends on local law and your circumstances. We do not advise bypassing a regional restriction. Before opening an account, check that the service is available to you in Indonesia and follow the account details and phone verification steps shown during registration.

We use submitted account details to provide access, complete phone verification, match DANA, OVO, GoPay, QRIS or bank records, and answer support requests. Send only necessary details, and never include a wallet PIN or private sign-in code.

Yes. Sign in and use the support path to name the field that needs correction, such as a phone detail or account name. We may ask for an account verification step before changing the record connected with your Legal request.

Send the payment date, route and reference shown on your receipt through signed-in support. This can include DANA, OVO, GoPay, QRIS, virtual account or bank transfer. Do not send wallet PINs, full card secrets or login codes.

Yes. Cookies may keep your session and account path working on your device. You can adjust them in your browser, but some settings may affect sign-in continuity or page behaviour. Contact support if a cookie choice prevents you from viewing policy content.

We use phone verification before account access and expect you to keep your password and security codes private. We do not need your DANA, OVO or GoPay PIN to confirm ownership or investigate a payment reference.

Use the signed-in account support route for questions about eligibility, data correction, retention, cookies or payment records. Include the subject and relevant account detail. If access is unavailable where local law permits, use the contact route shown on the account page.

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