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Open Your pp123 Privacy Policy

Our Privacy Policy explains what we collect when you open a pp123 account, use DANA or QRIS, and move between the lobby and cashier.

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Contact Us About Privacy Policy

A direct support path helps when you need to question a record, correct an account detail or understand a wallet reference in the Privacy Policy. Start from your signed-in account where possible, then include the phone number linked to your profile and the relevant payment route. We answer policy requests through the available support channel daily from 09:00 to 22:00 Jakarta time, and we may ask for account checks before changing personal data.

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Account request

Use the support route beside your account details to ask what personal data we hold or to request a correction. Include your verified phone number so we can connect the Privacy Policy request to the right pp123 account without asking you to send a password.

Wallet record

If a DANA, OVO, GoPay or QRIS reference appears unfamiliar, tell us the date, amount shown in your account and the wallet name. We can explain the record and identify the next privacy step after confirming that you control the account.

Policy support

Our support desk is available daily from 09:00 to 22:00 Jakarta time for Privacy Policy questions. When login is unavailable, mention your registered phone number and device type; we will direct the request without requiring payment credentials in a message.

HOW WE HANDLE RECORDS

Explore Your Privacy Controls

The Privacy Policy is paired with practical account controls rather than a general statement about data.

Account details

When you create an account, we use the details you submit and the phone verification step to establish access. Two Factor Setup may add another security check. The Privacy Policy explains why these details are needed and how a correction request is handled.

Device signals

A phone or desktop browser can create technical records such as device type, session time and basic connection details. We use these signals to help spot unusual access and keep the requested account session working, not to replace the account information you provide.

Cookies

Cookies can keep your policy choice, account session and selected page state available while you move through pp123. Browser controls let you remove or restrict them, although changing cookie settings may require you to verify your account again.

Payment matching

A cashier record can contain a payment reference, route and status rather than your wallet password. For DANA, QRIS, bank transfer or virtual account questions, we compare the reference you provide with the account event before explaining what the Privacy Policy allows us to change.

Retention requests

You can ask how long a particular account, payment or support record is kept. We assess the request under the Privacy Policy and local requirements, then explain whether the record can be removed, shortened or retained for a specific operational reason.

Security contact

If you suspect that someone accessed your account, contact support promptly, stop sharing codes, and mention the affected device. We can guide an access check, review the relevant session details and explain the privacy response without asking for your wallet PIN.

Browse Privacy Policy Answers

These Privacy Policy answers address the account and wallet questions you are most likely to search before opening pp123. Each answer stays focused on data use, access and requests, with a practical route for getting help.

It covers personal details, phone verification, device signals, cookies, account activity, payment references and support records connected with your pp123 account. It also explains your available requests, retention questions and the conditions that apply where local law permits access.

Phone verification helps connect an account to the contact detail you provide and supports access checks when login or wallet status stalls. The Privacy Policy explains the related data use. Never send your password, wallet PIN or one-time code to support.

Yes. The Privacy Policy explains that DANA and QRIS activity can create payment references and status records linked to your account. We use those details to match a cashier event and answer a request, while wallet credentials remain outside support messages.

Contact support from your signed-in account and state which detail is incorrect. Add your verified phone number and a clear description of the change. We may complete an account check before updating the record, then confirm the outcome through the available support channel.

You can request a description or copy of personal data connected with your account, subject to the Privacy Policy and local requirements. Tell us the account phone number and the type of record you mean, such as device, payment or support history.

Cookies can remember your session and policy choice when you open the page on mobile or desktop. You can restrict them in your browser settings, but the account may then request another login or verification step before showing account-linked details.

Account access and eligibility depends on local law. The Privacy Policy describes our handling of data where local law permits, but it does not change local requirements. If you are unsure about access from Indonesia, contact support before submitting personal or payment details.

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